Apartment 3 Jester Court

Disappointed. Negative: Unfortunately, our experience was very disappointing, mainly because of the way we were treated by the staff. Before check-in, I contacted the property and was told by the person in charge that it was fine for us to come. However, just five minutes before check-in, I called to ask where the key box was, and the staff member responded rudely, asking, “Who told you to come?” This was extremely confusing and upsetting, especially since we had already been told that we could come. He then hung up the phone while we were still speaking. Throughout our stay, the communication was unhelpful and disrespectful. Even when we were checking out, the cleaning staff member argued with us and raised her voice at us, which was completely unnecessary. We paid around £160 for one night, so we expected a basic level of hospitality, respect and professionalism. Instead, we felt unwelcome and stressed. What was especially upsetting was that my parents were with me, and my father was very disappointed by the experience. I was also embarrassed because I was the one who had chosen this accommodation for my family. We came here to enjoy our trip, not to deal with arguments, rude communication and unnecessary stress. Unfortunately, the staff’s attitude completely affected our experience and left us with a very negative impression of the property. The accommodation itself may be fine, but good hospitality is about much more than the property — it is also about how guests are treated. Based on our experience, we would not stay here again.

Location was brilliant, apartment needs a bit of tlc Positive: Location was brilliant, beds were super comfy, apartment was very spacious Negative: No cutlery in the apartment (we didn’t notice until we’d cooked!), projector in the living room unable to use unless dark (no use in the light evenings), tv in second bedroom didn’t work, fusty smell in bathroom

I loved the place & would definitely stay again, customer service was excellent Positive: Location & space Negative: The tv in 1 of bedrooms was broken

Cheap and cheerful but needed updating urgently Positive: Great location, perfect for walks and close to loads of shops and restaurants, on a direct bus route too so really useful. Bed was surprisingly comfy as well and terrace was a nice bonus. Negative: The bathroom has a lot of mould issues that have clearly either been painted over or previously bodged and then not fully fixed. There is a seriously strong smell of damp and mould in the bathroom which we had to leave the door open to try and dissipate but it was clearly needing some TLC in that room. The projector was useless there was no way even when it was dark that the picture was ever going to be good quality, in the daytime you had no chance of seeing it even with blinds down.

Negative: the entrance way into the building was a bit scruffy