Apartment 3 Jester Court

Positive: The apartment was clean and tidy Negative: Television in the bedroom wasn't working

Not impressed with it Positive: Very spacious Negative: Bathroom smelt like toxic cleaning products so couldn’t even shower or use the toilet. Wear and tear and broken items and furniture. Kitchen equipment needs renewing. And the roof terrace was covered in cigarette buts not very clean at all

Positive: Location and space. Both couples slept really well on both nights. Negative: Sofas weren't comfortable and both seemed loose and worn. Bit of a shame for how good the space is. Bathroom needs ventilation, horrible smell and damp, it let's the apartment down.

Great location, wouldn’t stay again Positive: Location was great Negative: Apartments were tatty, chairs stained, carpet frayed, bathroom had a horrid smell of damp and mould

Disappointed. Negative: Unfortunately, our experience was very disappointing, mainly because of the way we were treated by the staff. Before check-in, I contacted the property and was told by the person in charge that it was fine for us to come. However, just five minutes before check-in, I called to ask where the key box was, and the staff member responded rudely, asking, “Who told you to come?” This was extremely confusing and upsetting, especially since we had already been told that we could come. He then hung up the phone while we were still speaking. Throughout our stay, the communication was unhelpful and disrespectful. Even when we were checking out, the cleaning staff member argued with us and raised her voice at us, which was completely unnecessary. We paid around £160 for one night, so we expected a basic level of hospitality, respect and professionalism. Instead, we felt unwelcome and stressed. What was especially upsetting was that my parents were with me, and my father was very disappointed by the experience. I was also embarrassed because I was the one who had chosen this accommodation for my family. We came here to enjoy our trip, not to deal with arguments, rude communication and unnecessary stress. Unfortunately, the staff’s attitude completely affected our experience and left us with a very negative impression of the property. The accommodation itself may be fine, but good hospitality is about much more than the property — it is also about how guests are treated. Based on our experience, we would not stay here again.